Book Summary – Why Customers Leave (and How to Win Them Back)
Consider 23 “customer observations” that might help your company retain customers and establish better rlationships with your Present and potential
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Category: Business Essentials
Business Essentials is an innovative set of self-paced courses in 17 key business areas designed to improve the critical business skills of individuals working in the International oil and gas industry. All courses are carefully designed for flexible and efficient learning in a corporate environment.
Business Essentials in key topic areas: Agile, Communications, Creativity and Innovation, Finance, Human Resources Management, International Trade, Leadership, Management, Marketing, Online Learning Project Management, Project Risk Management, Six Sigma, and Sustainable Management.
Business Essentials is ideal for anyone who needs to improve their understanding and knowledge of business processes and proficiencies within the context of the oil and gas industry.
Book Summary: Customer-Driven Transformation (How Being Design-led Helps Companies Get the Right Services to Market)
Typically, different parts of an organization operate in silos, each claiming a portion of CX. Most organizations fail to create
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Book Summary – INSPIRED (How to Create Tech Products Customers Love)
At start-up, the product managers are often founders or the CEO. In this early stage, company leaders have minimal required administrative duties
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Book Summary – Digital @ Scale (The Playbook You Need to Transform Your Company)
Identify what changes digitization requires of your company. Established companies should feel a “sense of urgency” about the changes they
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Book Summary – Mapping Innovation (A Playbook for Navigating a Disruptive Age)
Your company needs a definitive plan for where it’s headed, how it will move forward and what its future role
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Book Summary – The Service Culture Handbook (A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service)
Every day, Domino’s Pizza delivers upward of one million pizzas, including about half a million orders that employees handle in person, not online.
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Book Summary – 40 Chances (Finding Hope in a Hungry World)
Over the past decades, the developed world and particularly the United States rushed emergency food aid into various nations during
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Book Summary – Out of Poverty (What Works When Traditional Approaches Fail)
Most entrepreneurs focus on rich consumers and sell costly products. Ignoring the impoverished masses means missing a massive opportunity. Developing
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