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Facilities Management
Also available from Spon Press : Theory and Practice Keith Alexander Pb: 0-419-20580-2 Spon Press Adapting Buildings
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Pages 178 Page size 432 x 648 pts Year 2004
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Facilities Management
Also available from Spon Press Facilities Management: Theory and Practice Keith Alexander Pb: 0-419-20580-2 Spon Press
Adapting Buildings for Changing Uses David Kincaid Pb: 0-419-23570-1 Spon Press
The Dynamics of Property Location Russell Schiller Hb: 0-415-24645-8 Spon Press
Property Development, 4th edition D. Cadman and R. Topping Pb: 0-419-20240-4 Spon Press
Information and ordering details For price availability and ordering visit our website www.sponpress.com Alternatively our books are available from all good bookshops.
Facilities Management Innovation and Performance
Edited by
Keith Alexander, Brian Atkin, Jan Bröchner and Tore I. Haugen
First published 2004 by Spon Press 2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN Simultaneously published in the USA and Canada by Spon Press 270 Madison Avenue, New York, NY 10016 This edition published in the Taylor & Francis e-Library, 2005. Spon Press is an imprint of the Taylor & Francis Group © 2004 Taylor & Francis Publisher’s Note This book is produced from camera-ready copy supplied from the editors All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Every effort has been made to ensure that the advice and information in this book is true and accurate at the time of going to press. However, neither the publisher nor the authors can accept any legal responsibility or liability for any errors or omissions that may be made. In the case of drug administration, any medical procedure or the use of technical equipment mentioned within the book, you are strongly advised to consult the manufacturer’s guidelines. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging in Publication Data A catalog record for this book has been requested ISBN 0-203-09374-7 Master e-book ISBN
ISBN 0-203-67066-3 (Adobe eReader Format) ISBN 0-415-32146-8 (Print edition)
vi
Contents
viii
Contributors
Contributors
ix
x
Contributors
2
Facilities Management: Innovation and Performance
Introduction
3
4
Facilities Management: Innovation and Performance
Introduction
5
6
Facilities Management: Innovation and Performance
Introduction
7
8
Facilities Management: Innovation and Performance
Introduction
9
10
Facilities Management: Innovation and Performance
Introduction
11
12
Facilities Management: Innovation and Performance
14
Facilities Management: Innovation and Performance
16
Facilities Management: Innovation and Performance
Space Place and People: Facilities Management and Critical Theory
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Facilities Management: Innovation and Performance
Space Place and People: Facilities Management and Critical Theory
19
THE SOCIOLOGY OF RADICAL CHANGE ‘Radical humanist’
‘Radical structuralist’
SUBJECTIVE
OBJECTIVE ‘Interpretive’
‘Functionalist’
THE SOCIOLOGY OF REGULATION
20
Facilities Management: Innovation and Performance
Space Place and People: Facilities Management and Critical Theory
21
22
Facilities Management: Innovation and Performance
Space Place and People: Facilities Management and Critical Theory
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24
Facilities Management: Innovation and Performance
Space Place and People: Facilities Management and Critical Theory
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Facilities Management: Innovation and Performance
Space Place and People: Facilities Management and Critical Theory
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Facilities Management: Innovation and Performance
Space Place and People: Facilities Management and Critical Theory
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30
Facilities Management: Innovation and Performance
Space Place and People: Facilities Management and Critical Theory
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32
Facilities Management: Innovation and Performance
34
Facilities Management: Innovation and Performance
Organisational Change, Representations and Facilities
35
36
Facilities Management: Innovation and Performance
Organisational Change, Representations and Facilities
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38
Facilities Management: Innovation and Performance
Organisational Change, Representations and Facilities
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40
Facilities Management: Innovation and Performance
Organisational Change, Representations and Facilities
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42
Facilities Management: Innovation and Performance
Organisational Change, Representations and Facilities
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44
Facilities Management: Innovation and Performance
Organisational Change, Representations and Facilities
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46
Facilities Management: Innovation and Performance
48
Facilities Management: Innovation and Performance
Space Use among Growth Companies: Linking the Theories
49
50
Facilities Management: Innovation and Performance
Space Use among Growth Companies: Linking the Theories
51
52
Facilities Management: Innovation and Performance
Space Use among Growth Companies: Linking the Theories
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Facilities Management: Innovation and Performance
Space Use among Growth Companies: Linking the Theories
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56
Facilities Management: Innovation and Performance
Space Use among Growth Companies: Linking the Theories
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58
Facilities Management: Innovation and Performance
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Facilities Management: Innovation and Performance
62
Facilities Management: Innovation and Performance
Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?
63
64
Facilities Management: Innovation and Performance
Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?
65
66
Facilities Management: Innovation and Performance
Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?
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68
Facilities Management: Innovation and Performance
Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?
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70
Facilities Management: Innovation and Performance
Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?
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Facilities Management: Innovation and Performance
Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?
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Facilities Management: Innovation and Performance
Towards a More Sustainable Industrial Workplace
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Facilities Management: Innovation and Performance
Towards a More Sustainable Industrial Workplace
79
80
Facilities Management: Innovation and Performance
Towards a More Sustainable Industrial Workplace
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82
Facilities Management: Innovation and Performance
84
Facilities Management: Innovation and Performance
The Supply Chain Management as a Strategic FM Tool
Potential for change
85
Cost of change
Cost/ potential
Concept
Feasibility
Design
Construction
Use
86
Facilities Management: Innovation and Performance
The Supply Chain Management as a Strategic FM Tool
87
88
Facilities Management: Innovation and Performance
The Supply Chain Management as a Strategic FM Tool
89
90
Facilities Management: Innovation and Performance
The Supply Chain Management as a Strategic FM Tool
91
92
Facilities Management: Innovation and Performance
The Supply Chain Management as a Strategic FM Tool
93
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Facilities Management: Innovation and Performance
96
Facilities Management: Innovation and Performance
98
Facilities Management: Innovation and Performance
Business-Related Performance Measures for Facilities Management
99
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Facilities Management: Innovation and Performance
Business-Related Performance Measures for Facilities Management
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Facilities Management: Innovation and Performance
Business-Related Performance Measures for Facilities Management
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Facilities Management: Innovation and Performance
Business-Related Performance Measures for Facilities Management
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Facilities Management: Innovation and Performance
Business-Related Performance Measures for Facilities Management
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110
Facilities Management: Innovation and Performance
Developing Balanced Scorecards for Facilities Management
111
112
Facilities Management: Innovation and Performance
Developing Balanced Scorecards for Facilities Management
113
114
Facilities Management: Innovation and Performance
Developing Balanced Scorecards for Facilities Management
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Facilities Management: Innovation and Performance
118
Facilities Management: Innovation and Performance
120
Facilities Management: Innovation and Performance
The Knowledge Workplace: What Really Matters
121
122
Facilities Management: Innovation and Performance
The Knowledge Workplace: What Really Matters
123
124
Facilities Management: Innovation and Performance
The Knowledge Workplace: What Really Matters
125
126
Facilities Management: Innovation and Performance
The Knowledge Workplace: What Really Matters
127
128
Facilities Management: Innovation and Performance
The Knowledge Workplace: What Really Matters
129
130
Facilities Management: Innovation and Performance
The Knowledge Workplace: What Really Matters
Dedicated spaces
Shared assigned
In one location
131
Space sharing
Free address
In other locations
132
Facilities Management: Innovation and Performance
1
Source: Nutt (1993)
2
3
4
The Knowledge Workplace: What Really Matters
133
134
Facilities Management: Innovation and Performance
The Knowledge Workplace: What Really Matters
135
136
Facilities Management: Innovation and Performance
138
Facilities Management: Innovation and Performance
Towards Typologies of Knowledge Work and Workplaces
139
140
Facilities Management: Innovation and Performance
A suggested structure for the creation of knowledge work archetypes
1. Knowledge resources MOBILIZE/ACTIVATE
CONSTRUCT
3. Knowledge processes CREATE
DIRECT/SHAPE
2. Value and product
4. Context and conditions
Towards Typologies of Knowledge Work and Workplaces
141
142
Facilities Management: Innovation and Performance
Towards Typologies of Knowledge Work and Workplaces
143
144
Facilities Management: Innovation and Performance
Towards Typologies of Knowledge Work and Workplaces
145
146
Facilities Management: Innovation and Performance
Towards Typologies of Knowledge Work and Workplaces
147
148
Facilities Management: Innovation and Performance
Towards Typologies of Knowledge Work and Workplaces
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150
Facilities Management: Innovation and Performance
Towards Typologies of Knowledge Work and Workplaces
151
152
Facilities Management: Innovation and Performance
Towards Typologies of Knowledge Work and Workplaces
153
156
Facilities Management: Innovation and Performance
A European Workplace Knowledge Network
157
158
Facilities Management: Innovation and Performance
A European Workplace Knowledge Network
159
160
Facilities Management: Innovation and Performance
162
Index
Index
163
164
Index
Index
165