Facilities Management

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Facilities Management

Also available from Spon Press : Theory and Practice Keith Alexander Pb: 0-419-20580-2 Spon Press Adapting Buildings

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Facilities Management

Also available from Spon Press Facilities Management: Theory and Practice Keith Alexander Pb: 0-419-20580-2 Spon Press

Adapting Buildings for Changing Uses David Kincaid Pb: 0-419-23570-1 Spon Press

The Dynamics of Property Location Russell Schiller Hb: 0-415-24645-8 Spon Press

Property Development, 4th edition D. Cadman and R. Topping Pb: 0-419-20240-4 Spon Press

Information and ordering details For price availability and ordering visit our website www.sponpress.com Alternatively our books are available from all good bookshops.

Facilities Management Innovation and Performance

Edited by

Keith Alexander, Brian Atkin, Jan Bröchner and Tore I. Haugen

First published 2004 by Spon Press 2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN Simultaneously published in the USA and Canada by Spon Press 270 Madison Avenue, New York, NY 10016 This edition published in the Taylor & Francis e-Library, 2005. Spon Press is an imprint of the Taylor & Francis Group © 2004 Taylor & Francis Publisher’s Note This book is produced from camera-ready copy supplied from the editors All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Every effort has been made to ensure that the advice and information in this book is true and accurate at the time of going to press. However, neither the publisher nor the authors can accept any legal responsibility or liability for any errors or omissions that may be made. In the case of drug administration, any medical procedure or the use of technical equipment mentioned within the book, you are strongly advised to consult the manufacturer’s guidelines. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging in Publication Data A catalog record for this book has been requested ISBN 0-203-09374-7 Master e-book ISBN

ISBN 0-203-67066-3 (Adobe eReader Format) ISBN 0-415-32146-8 (Print edition)

vi

Contents

viii

Contributors

Contributors

ix

x

Contributors

2

Facilities Management: Innovation and Performance

Introduction

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4

Facilities Management: Innovation and Performance

Introduction

5

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Facilities Management: Innovation and Performance

Introduction

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Facilities Management: Innovation and Performance

Introduction

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Facilities Management: Innovation and Performance

Introduction

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

Space Place and People: Facilities Management and Critical Theory

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Facilities Management: Innovation and Performance

Space Place and People: Facilities Management and Critical Theory

19

THE SOCIOLOGY OF RADICAL CHANGE ‘Radical humanist’

‘Radical structuralist’

SUBJECTIVE

OBJECTIVE ‘Interpretive’

‘Functionalist’

THE SOCIOLOGY OF REGULATION

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Facilities Management: Innovation and Performance

Space Place and People: Facilities Management and Critical Theory

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Facilities Management: Innovation and Performance

Space Place and People: Facilities Management and Critical Theory

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Facilities Management: Innovation and Performance

Space Place and People: Facilities Management and Critical Theory

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Facilities Management: Innovation and Performance

Space Place and People: Facilities Management and Critical Theory

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Facilities Management: Innovation and Performance

Space Place and People: Facilities Management and Critical Theory

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Facilities Management: Innovation and Performance

Space Place and People: Facilities Management and Critical Theory

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

Organisational Change, Representations and Facilities

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Facilities Management: Innovation and Performance

Organisational Change, Representations and Facilities

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Facilities Management: Innovation and Performance

Organisational Change, Representations and Facilities

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Facilities Management: Innovation and Performance

Organisational Change, Representations and Facilities

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Facilities Management: Innovation and Performance

Organisational Change, Representations and Facilities

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Facilities Management: Innovation and Performance

Organisational Change, Representations and Facilities

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

Space Use among Growth Companies: Linking the Theories

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Facilities Management: Innovation and Performance

Space Use among Growth Companies: Linking the Theories

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Facilities Management: Innovation and Performance

Space Use among Growth Companies: Linking the Theories

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Facilities Management: Innovation and Performance

Space Use among Growth Companies: Linking the Theories

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Facilities Management: Innovation and Performance

Space Use among Growth Companies: Linking the Theories

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?

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Facilities Management: Innovation and Performance

Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?

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Facilities Management: Innovation and Performance

Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?

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Facilities Management: Innovation and Performance

Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?

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Facilities Management: Innovation and Performance

Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?

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Facilities Management: Innovation and Performance

Why Do Real Estate Actors Weight Adaptability Differently for Office Buildings?

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Facilities Management: Innovation and Performance

Towards a More Sustainable Industrial Workplace

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Facilities Management: Innovation and Performance

Towards a More Sustainable Industrial Workplace

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Facilities Management: Innovation and Performance

Towards a More Sustainable Industrial Workplace

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

The Supply Chain Management as a Strategic FM Tool

Potential for change

85

Cost of change

Cost/ potential

Concept

Feasibility

Design

Construction

Use

86

Facilities Management: Innovation and Performance

The Supply Chain Management as a Strategic FM Tool

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Facilities Management: Innovation and Performance

The Supply Chain Management as a Strategic FM Tool

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Facilities Management: Innovation and Performance

The Supply Chain Management as a Strategic FM Tool

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Facilities Management: Innovation and Performance

The Supply Chain Management as a Strategic FM Tool

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

Business-Related Performance Measures for Facilities Management

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Facilities Management: Innovation and Performance

Business-Related Performance Measures for Facilities Management

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Facilities Management: Innovation and Performance

Business-Related Performance Measures for Facilities Management

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Facilities Management: Innovation and Performance

Business-Related Performance Measures for Facilities Management

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Facilities Management: Innovation and Performance

Business-Related Performance Measures for Facilities Management

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110

Facilities Management: Innovation and Performance

Developing Balanced Scorecards for Facilities Management

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Facilities Management: Innovation and Performance

Developing Balanced Scorecards for Facilities Management

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Facilities Management: Innovation and Performance

Developing Balanced Scorecards for Facilities Management

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

The Knowledge Workplace: What Really Matters

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Facilities Management: Innovation and Performance

The Knowledge Workplace: What Really Matters

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Facilities Management: Innovation and Performance

The Knowledge Workplace: What Really Matters

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Facilities Management: Innovation and Performance

The Knowledge Workplace: What Really Matters

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Facilities Management: Innovation and Performance

The Knowledge Workplace: What Really Matters

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Facilities Management: Innovation and Performance

The Knowledge Workplace: What Really Matters

Dedicated spaces

Shared assigned

In one location

131

Space sharing

Free address

In other locations

132

Facilities Management: Innovation and Performance

1

Source: Nutt (1993)

2

3

4

The Knowledge Workplace: What Really Matters

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Facilities Management: Innovation and Performance

The Knowledge Workplace: What Really Matters

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Facilities Management: Innovation and Performance

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Facilities Management: Innovation and Performance

Towards Typologies of Knowledge Work and Workplaces

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140

Facilities Management: Innovation and Performance

A suggested structure for the creation of knowledge work archetypes

1. Knowledge resources MOBILIZE/ACTIVATE

CONSTRUCT

3. Knowledge processes CREATE

DIRECT/SHAPE

2. Value and product

4. Context and conditions

Towards Typologies of Knowledge Work and Workplaces

141

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Facilities Management: Innovation and Performance

Towards Typologies of Knowledge Work and Workplaces

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Facilities Management: Innovation and Performance

Towards Typologies of Knowledge Work and Workplaces

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146

Facilities Management: Innovation and Performance

Towards Typologies of Knowledge Work and Workplaces

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Facilities Management: Innovation and Performance

Towards Typologies of Knowledge Work and Workplaces

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Facilities Management: Innovation and Performance

Towards Typologies of Knowledge Work and Workplaces

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Facilities Management: Innovation and Performance

Towards Typologies of Knowledge Work and Workplaces

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Facilities Management: Innovation and Performance

A European Workplace Knowledge Network

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Facilities Management: Innovation and Performance

A European Workplace Knowledge Network

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Facilities Management: Innovation and Performance

162

Index

Index

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Index

Index

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